Welcome to Psycho Hospitality
The podcast exploring guest experiences through the lens of creativity and behavioural insights.
The last mile of luxury lies in the mind
Host Kim Bagayawa (The Essential Hotelier), creative strategist Mike Dell (The Essential Hotelier), and behavioural science expert George Quicksmith (Quicksmith Consulting) explore how behavioural science shapes luxury hospitality.
Discover why the smallest details like a poolside popsicle hotline or a hot-water bottle at turndown create disproportionately powerful memories.
Or how behavioural insights like the Peak-End Rule, Cognitive Overload, and Status are helping hotels craft standout experiences by design.
We uncover the science behind brilliant guest experiences around the world, and you can use those same principles to elevate your own.
Listen Now
“The Essential Hotelier’s work has been a game changer for us. As a leader in the hospitality industry, I can safely say that their expertise has helped us go the extra mile – especially in terms of memorable guest experiences.
And now, with the launch of their new podcast Psycho Hospitality, their fresh take on how behavioral science impacts luxury hospitality becomes available to industry leaders everywhere. I know I’ll be tuning in for some creative problem-solving.”
— Hans Pfister, Founder, The Cayuga Collection of Sustainable Luxury Hotels in Costa Rica, Panama, Nicaragua, & Guatemala
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